Privacy Policy

Privacy policy

We are aware of our responsibility to protect your personal information and we take this matter very seriously. We believe that your personal information is one of our most important resources. We store the processing of your personal information through our servers and it is protected by high-security hardware and software. We also use a third party to verify and endorse the privacy principles of our website, including services. If you object to our system of processing your personal information by transfer or use by any means, please send your request to or you can avoid using the website services.

Registration - my personal account

The registration process includes the information (your personal information) that you provide to us to complete your transactions and also to contact you. You must accept the principle of our using and updating your personal information in order to deal with the registration process and to control the confidentiality of your identity during the follow-up process to deliver the purchase order and pay electronically.


The information that you provide during the registration process is protected data in accordance with the terms of the privacy protection described previously. Your personal information forms part of your record of your dealings with our services. If you use our website, you will be responsible for maintaining the confidentiality of your personal account and password, in addition to preventing access to your personal device / computer, and you thus bear responsibility for all operations that are executed through your personal account using the password.

The website does not bear any responsibility to anyone for any loss or damage that may arise due to your failure to protect your password or any other information related to your personal account. If you suspect that there are suspicious transactions in your personal account, please notify us by contacting us immediately through any means (contact us).


Electronic communication

With your consent to use the website and our electronic services, you thus agree to receive our electronic messages in all its forms through e-mail, periodicals, notices and alerts advertised on the website. Based on that, you implicitly agree that all electronic transactions sent to you by us are legally binding and deal with the transaction of written transactions.

You can opt out of receiving such messages by clicking on the "Request not to receive promotional messages" option, available at the bottom of promotional and advertising messages.


We have the right to monitor, record and save any phone call, e-mail, or any other form of electronic communication with you, for training purposes in order to verify the advice and notes directed to us and to improve and develop the quality of service provided to our customers.


Amendments to the user agreement and this website's working mechanism

You know and agree that the site will inform you of any amendment to the user agreement, and according to these modifications, your obligations may be doubled according to any amendments that may be made to the user agreement.

The customer acknowledges and agrees that the site, with its absolute power and without liability, to make any fundamental or subsidiary amendments to this agreement without requiring additional approval from your side, at any time and with immediate effect, and you will be notified of these modifications by broadcasting an advertisement on the site.

It is known to the customer that the site is not considered an auction or a bank and does not provide similar services, but rather a website through which the goods and products of Al-Dawaa pharmacies and its affiliated groups are sold in the Kingdom.

Service and price adjustments

We reserve the right to change the prices of our products at any time without prior notice.