Privacy Policy

privacy policy
Privacy Policy for Dr. Shams
Effective date: January 1, 2024
Company D. Shams Supplements and Personal Care Products Co., Ltd. respects your concerns about your privacy. This Privacy Policy explains the types of personal information we collect about individuals through our website and mobile applications (collectively, the “Services”), how we use the information, with whom we share it, and the choices available regarding our use of the information. This Privacy Policy also describes the measures we take to protect personal information, how long we retain it, and how individuals can contact us about our privacy practices and exercise their rights.
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Country specific privacy policies
Data protection and privacy rules vary around the world. For this reason, in some cases we must change our privacy practices due to specific legal requirements applicable in countries where we do business.
This document may contain information specific to certain categories of users, such as California residents. In addition, we may also establish separate privacy policies when our privacy practices differ from those described in this document due to local legal requirements.
Information we collect
In connection with your use of the Services, you may provide personal information to us in a variety of ways. The types of personal information we obtain include:
• Contact information (such as name, email address, shipping address and instructions, zip code, phone number, and personal ID)
• Login credentials to create an account on our Services (such as email address and password)
• and information on your social media profile, if you decide to create an account on our Services using one of your social media accounts
• Information you choose to submit to your public profile “My Page,” including your web address name, username, profile picture, links to your social media accounts and any other information you choose to provide on the “Page Description” section of your “My Page”
• User-generated content related to product reviews, questions, and answers
• and payment information, such as name, billing address, account number and payment card details (including card number, expiry date and security code) to complete payments we process. If any payments are processed by any other third party such as PayPal or Apple Pay, the privacy policies of those parties will apply to this information.
• Account number and tax information related to any company programs that may offer customer payments (such as rewards programs)
• Order history, including information regarding products purchased or offered on the Services
• Social media information, such as social media interactions and content and any other data shared with us through third-party features through which you use our services (such as apps, widgets, payment services, mini-programs, and add-ons provided by social media services such as Facebook, Google, and Instagram , LinkedIn, Pinterest, Twitter, YouTube) or any data published on other social media pages or any other pages that we have access to)
• Other personal information contained in content you provide to our services, such as that you provide through the “Contact Us” feature or other customer service tools

• Country/region and language preferences based on your mobile device and/or Internet Protocol (IP) settings
• Information about your Internet Protocol (IP) address, hardware, and operating systems that we discover from us.
You are not obligated to provide this information, but if you choose not to provide it, we may not be able to provide certain services and features to you.
How we use the information we collect
We will use the information we collect in our Services as needed to fulfill our contractual obligations, to provide you with the products and services you request, and to deliver product orders (including, without limitation, transportation and customs clearance through third-party service providers).
We will also use the information we collect through our Services if we have a legitimate interest to do so, including to support the following functions and activities:
• Establish and manage your account,
• Communicate with you about your account or transactions and send you information about features and enhancements for you,
• To process claims relating to our products and services and keep you informed of the status of your order,
• Manage our rewards and loyalty programmes,
• Post your product reviews and manage our review programs
• Improve and personalize your experience with the Services, including providing recommendations based on your preferences
• Identify and authorize you to use the Services
• Marketing our products and providing promotions to you, including special offers, coupons, discounts, and opportunities to win contests.
• Communicate with you about your participation in and administer contests, sweepstakes or surveys
• respond to your requests and inquiries and provide customer support, such as through an electronic speaker or other customer support tools;
• Operate, evaluate, and improve our business (including developing new services, enhancing and improving our existing services, managing our communications, analyzing our user base and services, performing data analytics and market studies, and performing accounting, auditing, and other internal functions);
• Protecting against, detecting and preventing fraud and other criminal activities as well as adjudicating claims and other liabilities,
• Comply with and enforce applicable legal requirements regarding industry standards and our policies, including this Privacy Policy, the Terms of Use of our online store, and the Terms of Use of the Rewards Program.
• Communicate with you about changes to our policies.
In addition, we will use your contact information to send health newsletters, emails, text messages, notices, services, sales, and special offers if you have signed up to receive them and do not choose to cancel them. We may also use your email address to display advertisements for our products, services, sales and exclusive offers through the Facebook and Google sites or networks. For example, if you are on Facebook or Google you may see our ads on social media platforms or if you are signed in to a Google account, you may see our ads while you use Google Search, Instagram, Facebook, the Facebook Audience Network, YouTube, and Gmail. , and the Google Display Network because these third parties will match your email address with you. To the extent permitted by applicable law, you may at any time decline the use of your email address for advertising purposes as described in the Rights and Choices section below.
We may combine information we get from you through our websites with information we get from our apps for the purposes described above. We may also use the information we collect in other ways and will notify you about it at that time or at any other time.

Automatic data collection
When you use our Services or open our emails, we may obtain certain information through automated means, such as browser or Flash cookies, local storage, web beacons, pixels, JavaScript, device identifiers, server logs, and other technologies. The information we obtain in this manner may include your Internet Protocol (IP) address, domain name, identifiers associated with your devices, the type and characteristics of your devices and operating systems, web browser characteristics, language preferences, streaming data, and your interactions on our Services (such as the web pages you visit, The links you click, the features you use), the pages that linked or referred you to our Services, and other information related to your use of our Services. We may also receive your device's geolocation and other information related to your location through GPS, Bluetooth and Wi-Fi signals, and other technologies for the purposes described above. Your device may display notifications when services attempt to access your geographic location.
A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings on the browser. Cookies may be set either directly by the site the user is visiting (“internal cookies”) or by a domain other than the domain of the site the user is visiting (“external cookies”). Flash cookies, also known as local shared objects, work in the same way as web cookies but to personalize the user experience on sites that use Adobe Flash Player. A “web beacon,” also known as a web beacon, pixel badge, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies to the web server. We and other independent service providers may use these beacons in emails to help us track the rate of responses, determine when our emails have been accessed or forwarded, and for the other purposes described above.
The following types of cookies and similar technologies are used in our services:
Necessary cookies
We use necessary cookies to help enable the Services to function, including (1) recognizing you once you sign in to your account, (2) tracking preferences you select while using the Services, and (3) managing the security of the Services.
Functional cookies
Our Services also use cookies to personalize Services content based on your use of the Services and to support certain third-party services to provide enhanced functionality, such as enabling videos posted on our Services from YouTube. These features use third-party cookies (such as YouTube cookies) placed directly on your device by these third-party services. The privacy practices of these third parties include details about the information they collect about you and are subject to those parties' privacy notices. We strongly encourage you to review it.
Analytical cookies
We may obtain personal information through your use of our Services in relation to your online activities over time and across independent third-party online applications, websites and services. On our Services we use other online analytics services, such as Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies, and other device identifiers) to evaluate the use of our Services, for example, and to diagnose technical problems. To learn more about Google Analytics, visit http://www.google.com/analytics/learn/privacy. To opt out of tracking by Google Analytics across all sites, please visit: http://tools.google.com/dlpage/gaoptout. In addition, our Services use FullStory analytics cookies and similar technologies (on local storage) to collect technical information from your device (such as Internet Protocol (IP) address, operating system and device type, and approximate geographic location based on your device's IP address), As well as information related to your interactions on our Services (such as click stream, browsing and button click data, referring URL, and session duration). This information allows us to reconfigure your sessions so that we can better understand how you use our Services, troubleshoot problems, and administer and improve our Services.

Advertising cookies
Through your use of our Services, we and selected third parties may collect information about your online activities to provide advertising suggestions about products and services tailored to your individual interests. You may see our ads on other websites or mobile applications because we participate in advertising networks. Ad networks allow us to target users based on specific demographics, interests, and browsing context. These networks track a user's online activities over time by collecting information through automated means including cookies, web beacons, device identifiers, server logs, and other similar technologies. These networks use the information to display ads tailored to a user's individual interests, to track a user's browsers or devices across multiple websites and apps, and to build an overview of a user's browsing activity and app usage activities. Information that our ad networks may collect may also include data about user visits and applications that participate in the relevant ad networks, such as the pages and ads viewed and actions taken on those websites and applications. This data collection occurs on both our Services and other independent third-party websites and applications that participate in the information network. This process also helps us track the effectiveness of our marketing efforts.
To learn more about how to opt out of an interest-based advertising network for advertising in the USA, please visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. In the European Union, please visit www.youronlinechoices.eu.
If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), Russia or Kazakhstan, you can learn more about our use of cookies and similar technologies, including which companies use cookies in our Services, and The individual cookies used and their duration, by clicking on the “Cookie Preferences” icon at the bottom of each page of our Services.
How to change your cookie settings
To the extent permitted by applicable law, we will ask for your permission before placing any non-essential cookies or similar technologies on your computer and save your choice for a period of six (6) months. If you reside in the European Economic Area (“EEA”), the United Kingdom (“UK”), Russia or Kazakhstan, you may change your cookie preferences at any time by clicking the “Cookie Preferences” icon at the bottom of each page of Our services pages.
You can also stop certain types of cookies from being downloaded to your device by selecting the appropriate settings on your web browser. Most web browsers will show you how to stop accepting new cookies on your browser, how to be notified when you receive a new cookie and how to disable existing cookies. The following external links will explain how to manage cookies for the most popular browsers:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari
To learn how to manage cookies for other browsers click “Help” on your browser menu or by visiting www.allaboutcookies.org. [Flash cookies typically cannot be controlled or disabled through your browser settings and must be managed through the Adobe Flash Player settings. To manage Flash cookies, which we may use on our website from time to time, you can go to the Adobe Flash Player support page available here. Additionally, your mobile device settings may allow you to block mobile application platforms (such as Apple and Google) from sharing certain information obtained by automated means with application developers and operators such as us. Our Services are not designed to respond to “Do Not Track” signals sent by browsers. Please note that without cookies or other automated tools we use to collect this type of data, you may not be able to fully use the features of our Services.
Automated chat logs

Our Services also use a chatbot to provide automated assistance to customers. A chatbot is a computer program that communicates with you in text using a digital messaging interface and artificial intelligence. If you ask a question through a chatbot, the chatbot simply responds to you while mimicking human behavior. Our chatbot is supported by Ada Support, an independent third-party chatbot service provider in Canada, who provides these services on our behalf. The Ada Service Provider uses an automated decision-making process when selecting the correct answer to respond to your questions, and will also receive correspondence logs and usernames when interacting with the chat bot. Correspondence records contain information such as your account details with us, including your username, email address, phone number, address, as well as any other content you choose to submit when you raise a query via chatbot customer support. Ada will retain the contents of these messages along with their responses and any consequences thereof. We will retain this information for up to 12 months and will only be used to provide support and improve the quality of our chatbot services. If you are located in the European Economic Area, the United Kingdom, or Switzerland, the information described above will be exchanged with Ada in Canada – a country recognized by the European Commission, the United Kingdom, and the Swiss Administration as providing an adequate level of data protection.
Share information
We do not disclose personal information that we collect about you except in the circumstances described in this Privacy Policy. We will share your personal information with (1) our affiliates, and (2) third-party service providers who provide services on our behalf (such as payment processing and authorization, order fulfillment, transportation, customs clearance, marketing, data analysis, customer service, and fraud prevention) In order to achieve the purposes stated in this privacy policy. We do not authorize our service providers to use or disclose information except as necessary to perform services on our behalf or to comply with legal requirements.
We may also disclose your information in the following circumstances: (1) if we are required to do so by law or legal processes (such as court requests or subpoenas), (2) in response to requests from government agencies such as law enforcement agencies, or (3) to establish or To exercise or defend our legal rights, or (iv) when we believe that disclosure is necessary or appropriate to prevent tangible or intangible harm or loss, or (v) in cases of investigation of confirmed or suspected illegal activities, or (vi) in the event We sell or transfer all or part of our business or assets (including in the event of a restructuring, distribution or liquidation), or (7) in any other case with our prior permission.
Data transfer
We may transfer personal information that we collect about you to recipients in countries other than the one from which the data was originally collected. These other countries may not have the same data protection laws as the original country from which the information was provided. When we transfer your information to recipients in other countries (such as the United States of America), we will protect that information as described in this Privacy Policy and will comply with applicable legal requirements that adequately protect the transfer of personal information to recipients in countries other than the one in which you provided your information, including This is done by identifying service providers located in a country that the European Commission recognizes as providing an adequate level of data protection by applying appropriate protections in accordance with the European Commission’s standard contractual clauses, where applicable. Subject to applicable law, you may obtain a copy of these warranties by contacting us as described in the How to Contact Us section below.
Your rights and choices
We offer you choices regarding the personal information we collect from you. For example, if you create an account with us, you can change your communication preferences by logging into your account and clicking “Communication Preferences.” To the extent permitted by law, you may also object to the use of your personal information for advertising or direct marketing purposes and unsubscribe from our marketing mailing lists by clicking the “unsubscribe” link in our emails and texting “Stop” to the short code number from which our messages are sent. Short notice through it, or by contacting us as described in the How to Contact Us section below. We will apply your preferences from then on.
To the extent permitted by applicable law, you may (1) request access to the personal information we maintain about you, (2) request to update, correct, amend or erase your information, (3) request to restrict our use of your personal information by contacting us as described in Section How to contact us below.
If you are located in the European Economic Area and the United Kingdom, to the extent permitted by law, you may also refuse to use your personal information in certain situations in which we would normally use it based on legitimate interests as described above. In addition, to the extent permitted by law in a structured, commonly used and computer-readable format, you may receive your personal information that you have provided to it pursuant to your request or a copy of a contract you have entered into with us to which you are a party. You have the right to obtain this information whenever technically and technically feasible. To exercise these rights, please contact us as described in the How to Contact Us section below. If you are a resident of Brazil, you may also have the right to: (i) obtain confirmation that we are processing your personal information; (2) access to your information; (3) correct incomplete, inaccurate or out-of-date information; (4) obtain or erase certain anonymized or restricted information; (5) obtain your personal information in a portable format; (6) erasure of personal information processed with your consent; (7) obtain information about third parties with whom your personal information has been shared; (8) obtain information about the possibility of refusing to grant consent and the consequences thereof; (9) withdraw your consent to the extent we have relied on such consent to process your personal information.
Depending on your location, you have the right to file a complaint with a privacy regulator if you are dissatisfied with our response.
If you are a California consumer, to learn more about your privacy rights, please see our privacy policy called the California Consumer Privacy Statement.
Retention of personal information
To the extent necessary in accordance with applicable laws, we will retain your personal information that you provide to us for the duration of our relationship with you, plus a reasonable period consistent with the limitations of applicable legislation or if we are required to do so by any other applicable law.
How we protect personal information
We use administrative, technical, and physical security mechanisms designed to protect the information we collect through our Services against any unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.
Children's personal information
The Services are designed for a general audience and are not specifically directed to children under 16 years of age. D Company does not intend to Shams Supplements and Personal Care Products Limited knowingly collects or solicits personal information from children under the age of 16 through the Services. If we become aware that we have collected Personal Information from a child under 16, we will immediately delete the information from our records. If you believe that a child under 16 has provided us with personal information, please contact us as described in the How to Contact Us section of this Privacy Policy.
Updates to our Privacy Policy
This Privacy Policy may be updated periodically and without notice from us to you to reflect such changes in personal information practices. We will indicate at the top of the Privacy Policy the date it was last updated.

How to contact us
If you wish to exercise your privacy rights, please contact us using this form that will appear once you are logged into your account. You can also send an email
Subject to applicable laws, data requests sent by email or post may require the submission of additional necessary documents confirming your identity.
1. Notice of Collection and Use of Personal Information
We may collect the following categories of personal information relating to you:
o Identifiers: Identifiers such as real name, aliases, postal address, unique personal identifier (e.g. device identifier), cookies, beacons, pixel tags, mobile advertising identifiers, similar technologies, customer number, unique alias, and chosen usernames , phone number, and other types of persistent or variable identifiers), online identifiers, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, and other similar identifiers

o Additional data subject to California Civil Code 1798.80: signature, state verification card number, education, bank account number, other financial information, and medical information
o Protected Classifications: Characteristics of protected classifications under federal law, such as race, national origin, age, sex, gender, gender identity, marital status, medical condition, disability status, citizenship status, and current or former military status
o Commercial Information: Commercial information including personal property records, products or services purchased, acquired or considered, and other purchasing or consumption records or tendencies
o Electronic activity: Information related to online activity or any other activity on the electronic network, including but not limited to browsing history, search history, and information related to your interactions on websites, applications, or advertisements.
o Geolocation data
Services provided include maintaining or maintaining accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising and marketing services, providing analytical services, and providing any similar services.
o Auditing of current transactions with you and any concurrent transactions, including but not limited to counting, impressions of individual visitors, verifying the status and quality of ad impressions, and compliance with the audit
o Short-term and fleeting use, including but not limited to contextual customization of ads as part of the same transactions
o Detect security situations, protect against malicious, fraudulent, fraudulent and illegal programs and activities, and prosecute those responsible for these activities
o Debugging to identify and fix errors that hinder the current functionality involved
o Conduct internal research for technical development and review
o Conduct activities to verify or maintain the quality and safety of the Services and devices owned, manufactured or controlled by us to improve, upgrade or enhance the Service, or any other device owned, manufactured or manufactured by us or controlled by us.

2. Sale of personal information
We do not sell your personal information for any monetary compensation. We may allow certain third parties (such as certain advertising partners) to collect your Personal Information through automated technologies installed on our Services in exchange for non-monetary considerations (such as receiving enhanced capabilities to serve you through content and advertising that may be of greater interest to you). You have the right to opt out of this type of disclosure of your information, as described below.
During the 12-month period prior to the effective date of this Statement, we may have sold the following categories of personal information to online advertising services and ad networks:
o Identifiers
o Protected classifications
o Business information
o Online activities
o Inferences
We do not sell personal information to minors under the age of 16 without prior authorization if we become aware of the user's actual age.